Onward Technologies offers full support of your desktop computing environment and applications.

This includes all Microsoft Office desktop applications, Corel WordPerfect Suite of Applications, and most legal-specific applications, including Open Text eDOCS DM, Interwoven document management products, pdfDOCS products, Adobe products, and most major desktop time and billing applications.

Our support is available in an annual subscription model and affords your organization fast and easy access to our professional training and support staff’s extensive desktop computing experience. Onward has many years’ experience in the law firm marketplace and is uniquely competent to provide the support necessary to keep your firm focused on the business of practicing law, leaving the computer issues to us.

SUPPORT HIGHLIGHTS

• Unlimited software support via email or phone, 24 hours per day and 7 days per week excluding holidays (New Years Day, Labor Day, Independence Day, Memorial Day, Thanksgiving Day, and Christmas Day)
  
  
• Remote troubleshooting and assistance via Bomgar, Citrix, terminal server, or VPN connection
  
  
• Pre-Contract system review and analysis to document workstation configuration, specialty applications and other unique facets of your environment
  
  
• Quarterly incident tracking reports
  
  
• No additional setup cost