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A proud partner
of Open Text, Onward Technologies is a premiere implementation
expert and custom developer of add-ins and utilities
for document management solutions.
Onward offers a complete range of services revolving
around the Livelink ECM - eDOCS suite of products
(formerly known as "Hummingbird"), including
general consulting, design and implementation services,
audits, support services and custom API programming
services. Our talented staff possesses over 20 years
of cumulative experience with these products and their
deployment within the business community.
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| General Consulting |
Onward’s staff is readily available to assist
your organization with all general document and knowledge
management consulting services. Our broad experience
makes us uniquely positioned to help you plan and strategize
for the technology needs of your organization and move
those plans through to implementation. Our goal is always
to find the right fit of best technologies to match
the needs and culture of our clients’ businesses. |
| Design and Implementation
Services |
With over 200 document management rollouts to our credit,
we can guarantee a smooth and successful transition,
installation or migration of your organization’s
document management project. From ground-up system design
to upgrades, migrations and system re-design, we have
the experience and knowledge to guide you through the
process of creating or fine-tuning a system to enhance
productivity.
To simplify the process of implementing Hummingbird
DM, whether from an existing Docs Open or PowerDOCS
environment, or a ground-up new install, our DMExpress
offering will get you from the box to implementation
in five days or less. Using our proven methodology,
we have tailored a carefully orchestrated plan to get
your new DM environment up to test or pilot in a 5-day
visit, guaranteed. |
| Customization |
Document management is not a "one size fits all"
proposition. Our engineers have extensive experience
with database and system customization to help you build
a system that truly serves the needs of your organization.
From needs assessment to the actual design, testing
and rollout, we can help you both determine what features
and functionality are necessary to make your implementation
a success, and to carry that plan through to realization.
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| DM Audits |
If your organization has been using its document management
system for any period of time, it would often be helpful
to know how it's being used, what data is being used
and how well it's fitting the current needs of your
organization. We have significant experience with auditing
your document management system to provide you with
varied reports based on validation data usage, SQL server
performance, database consistency, and other key factors
that measure the health of your DM system. This report
will often permit you to address any underlying trends
or weaknesses before they become serious issues for
your system's viability or performance. |
| Database Troubleshooting
and Support |
Onward is fortunate to employ a number of highly trained
SQL DBAs, who can assist your staff with any sort of
database troubleshooting or support. From performance
issues to custom database configuration, data transformation
services and custom reporting, we are available to help
you optimize and maintain your SQL database applications
in optimal condition. |
| Training and Support |
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2nd or 3rd level DM Administrative support –
we can become support to your support or help
desk team. Fostering a relationship with Onward
support personnel affords your teams a very personal
partnership for your DM support needs –
our team provides unlimited support in a way that
makes us an extension of your team, allowing you
to not only open specific support cases, but maintain
a running dialog of questions, ideas, and general
knowledge transfer to help your staff become even
better trained along the way.
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Fully-Authorized Hummingbird Support –
You can purchase your annual support from Onward
in place of the Bronze Support routinely offered
by Hummingbird as part of your annual software
maintenance renewal. Partnering with Onward relieves
you of the need to count incidents or re-educate
support technicians about your environment everytime
you place a call. We get to know your staff and
can respond more quickly due to our ongoing relationship.
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Emergency Support – We offer after-hours
emergency support for an incident-based fee, again
allowing you to contact support resources who
are already familiar with your environment, allowing
you to resolve any issue as quickly as possible.
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DM Administrator Training – We offer full
training for our DM Admins and Help Desk personnel.
Our very experienced staff can quickly provide
your staff with the tools and knowledge necessary
to properly maintain, troubleshoot and monitor
your DM system.
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DM Administrator Outsourcing or Temporary Placement
– Call on us if your DM Admin needs a vacation,
medical leave, or other temporary absence from
your organization. Some small to medium sized
organizations have even found that it is not cost-effective
to employ a full-time DM Administrator on staff,
but still need to provide for routine maintenance,
support, and troubleshooting of the DM environment.
We are uniquely able to provide these services
for you at a very cost-effective rate. Our team
of DM Administrators can support any number of
environments, alleviating the cost and headache
of keeping a trained DM administrator on staff.
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End-User or New Employee Training and Support
– We can provide support for your end-users,
not only for the DM environment, but for other
standard office applications as well. Help desk
personnel are hard to find and hard to keep up
to date on current technologies. Partnering with
us allows you to take advantage of our staff of
friendly and knowledgeable experts in a variety
of applications and processes.
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