Onward maintenance programs include a negotiable period of maintenance for one lump sum. You do not have to worry about constantly paying bills or stress over broken equipment, simply call Onward and we will come and service your equipment.

In order to suit all of our customers’ needs, we offer a variety of maintenance programs, which include:

• 24x7x4 server support:
  A complete hardware support solution for file servers with a four-hour response time, either 24x7 or 8x5. Customers can either pay per server or pay one fee for all of their servers. (Rates vary based by coverage plan.)
  
  
• Time Blocks:
  A prepaid block of hours for technical service that never expires and can be used for any service that we provide. It includes a guaranteed response time and is offered at a discounted hourly rate. Available in 25, 50 and 100 hour blocks.
  
  
• Printer maintenance contracts:
  The customer chooses which printers they wish to place under contract. These printers will then be serviced and maintained by Onward for an annual fee, which can be paid in full at the start of the contract, or in monthly installments.
  
  
• Cost per Copy contracts for printers (click for our PrintEssential program details):
  For a simple output-based fee, Onward will provide all of the maintenance, troubleshooting, repair, and supplies necessary to keep your organization's print network humming along! Onward supplies all of the service, parts, and supplies (including toner and ink cartridges) - All you supply is the paper you use.
  
  
• Laptop and Desktop maintenance contracts:
  Similar to the printer maintenance contract, the laptop and desktop maintenance contract covers all scheduled equipment for one annual fee.

Don’t have a contract with Onward? You can still call us to repair malfunctioning hardware and software. We will charge you for the time spent and the materials used and you can walk away with your repaired item, no strings attached.